Frequently Asked Questions

General

Yes we are a licensed Canadian pharmacy that has been serving Vancouver for over 25 years. We provide pharmacy services and products to local Canadians. Our storefront is open for prescription and order drop-off or pickup from 10am - 4pm Monday - Saturday. For your convenience, our virtual hours are 9am - 9pm Monday - Saturday.

We use industry-standard e-commerce platforms and provide secure payment processing as well as secure encryption of website data. Ensuring a secure and safe e-commerce environment is the foundation of our online business.

Please see our
privacy policy for details. We are PIPA and OIPC compliant and your privacy is our priority. Please direct any questions or concerns you may have to our privacy officer at hello@roostmedical.com.


Yes, our physical pharmacy is Little Mountain Pharmacy (BC College of Pharmacists ID: 15176) located at 4484 Main Street, Vancouver, BC. We are licensed and in good standing with the BC College of Pharmacists and have been serving Vancouver for over 25 years.

Pharmacy

Yes, we carry the exact same brands that you know and trust. We negotiate direct to skip the middle-person and pass the savings to you. All of our prescription medications come from Canadian wholesalers and Canadian-source generic companies.

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It’s simple. Either transfer your existing prescriptions to us, send us your prescriptions or schedule a medical consultation. It's never been easier to take care of erectile dysfunction. Start being the best version of you in less than 10 minutes.

Pickup / Delivery / Shipping

We offer free same-day and next-day local delivery (within 10km). We also offer local pickup from our physical store. If you are over 10km away we offer free standard shipping (4-7 business days) and a discounted rate of $5 for expedited shipping (1-3 business days).

Yes, we offer local pickup as well. Simply choose local pickup when choosing your delivery option.

We are located at 4484 Main Street, Vancouver, BC. Our physical store hours are Monday - Friday 10am - 4pm and Saturday 12pm - 4pm.

Pricing

Yes, we accept all major insurance plans. We will do our best to save you money and time by direct-billing your insurance plan if appropriate so that you can avoid the hassle of submitting yourself. Please email us or send us a photo of your insurance plan when you are registering for our prescription service.

We negotiate direct with drug manufacturers and vitamin companies to get preferential pricing and leverage technology to lower our overhead and pass those savings to you. We charge a lower prescription fee with no markup. You only pay drug cost and our prescription fee. We also accept all major insurance plans.